In each product we combine innovation, quality techniques and a passion for technology, to help you grow your business, automate processes and increase your productivity through systematization.
ES Ideal for Customer Service, Collections, Telemarketing or self-service telephone administering efficiently your resources and provides you with information in real time of the interactions with your customers.
With the solution that improves your operations and offers a true omnichannel, with advantages of CX as waiting times more shorts, dropout rates reduced and a better score with your customers. It also complements perfectly with your written channels such as WhatsApp, Instagram and many more.
Strategy for Marketing consistent across all your channels.
Control of quality of all calls made and received.
Follow-up calls to monitor your customer's experience.
80.5% of consumers prefer to talk to a real person.
A user who receives good customer service, is a satisfied user.
Provide information and support about the products and services of a company.
The agents can work remotely from any location where they are located.
Sales scripts defined within your strategy and balanced according to your brand.
Predictive analytics and real time to optimize the time between one call and another.
You will have all the information of your contact on the screen with a single click.
Record greetings, personalized announcements and automate simple tasks or processes, with this optimizes your resources and provide your users with a experience more satisfactory. This tool interacts for you, collects the required information and routes calls to the appropriate department.
Attract your ideal clients by practices to solve their needs or problems easily, taking into account at which point of the life cycle and accompany them all the way from the moment they first hear about your brand until they become your customers frequent.
Your Contact Center agents are more efficient with the information you need to serve your customers, organizing their calls according to availability, accessing their data with one click and attention is more personalized.
Many companies take great care with their Marketingand its image in social networks, and it is easy to forget the customer service, however, it is essential to pay special care to this aspect, for what is the use of invest marketing campaigns if, when a customer calls in, he or she is potential customer you do not answer the call. ¡¡Take action and contact us!!
Dashboards and reports correct to facilitate your analysis timely of the level of service you are providing and you will be able to trigger any process improvements in real time, the reports of high level allow you to make the right decisions at the right time.
The interactions with your potential or real customers are a success the more focused, fast and timely they are, get the most more of them. In addition, telephone customer service, before, during and after the sale, is a key element to achieve the best results cross selling (cross-selling) and the upselling (additional sale).
