Node Analytics

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Omnichannel

Crea relaciones duraderas con tus clientes.

Integra tus canales favoritos con una estrategia completa de comunicación que mejora tu atención y la experiencia del cliente.

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Chatbot

Chatbots

Entrena tu Chatbot estratégicamente en lo que tu cliente quiere saber o los problemas que quiere resolver. Con la recopilación de datos relevantes, consigues atender a tus clientes de la manera más óptima.

Aprovecha las ventajas de la estrategia de
Omnichannel para tu negocio.

Unifica todos tus canales de servicio al cliente o venta asistida, y homologa la calidad de atención.

administracion

Customer relationship management will be much more efficient and your processes more productive.

compra-y-analisis

You will improve management in all your areas of customer service, purchasing processes and information analysis.

canal-de-comunicacion

Your brand image will be consistent in the message no matter what communication channel is used.

tienda-física

You will have a better transversal organization of your communication channels (physical store, ecommerce, social networks, etc.).

proceso-de-compra

It allows you to know in real time the purchase process of your prospects.

seguimiento-de-compras

Real-time tracking will help to better understand the reason and purchase preferences of customers.

cross-selling

You will be able to include other marketing techniques, such as cross-selling and offers at the right time and place.

experiencia-del-cliente

Great shopping experience guaranteed for your customer, which will help you earn their loyalty.

mejora-de-comunicacion

You will improve communication between your client and your company.

conversion-de-ventas

You will improve your sales conversion and lead retention.

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¡Tenemos más
consejos para ti!

Comunícate con tus clientes por diversos
canales desde una sola plataforma.

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WhatsApp

Integrate the most popular communication channel and stay connected in real time.

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Facebook

Answer messages, comments and mentions, creating a direct communication channel with your customers.

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Instagram

Get ready to increase your traffic on the most popular social network, answering comments, messages and mention.

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Twitter

Receive mentions, start direct conversations with your customers and know the opinions they share.

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Telegram

Generate robots that allow you to meet the requirements of your customers.

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Call Center

Control the flow of calls, organize them strategically and improve customer care and service.

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Chat Web

Put your website to work 24/7 by implementing live chats, build trust with your customers and reduce site abandonment.

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SMS

Create campaigns, personalize your shipments, improve open rates, and wait for your customers to contact you.

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Email

Receive and send emails, create campaigns and get ready to increase your interactions.

Comunícate con tus clientes por diversos
canales desde una sola plataforma.

Omnicanal redes
TWitter

¿Qué es WhatsApp Business Oficial?

Smarter and stronger connections

What is it?

WhatsApp Business is a private and secure platform for companies of all sizes that handle a high volume of messages, which will have end-to-end encryption that protects the privacy of customers.

What does it allow us to do?

  • Profile in the name of your company and with the verification seal WhatsApp official.
  • Attention to several customers since a single number.
  • Ease of automation of processes.
  • WhatsApp sends 100.000 million of messages per day.

Why use it?

  • 2.000 million of users globally.
  • 91% of the population uses WhatsApp on a daily basis.
  • 73% are willing to do business for the application.
  • 88% would like to be able to communicate with companies via WhatsApp.

What achievement?

  • Brand credibility and customer trust.
  • Improve by more than 40% customer inquiries.
  • You can be contacted at any time of the day.
  • You can execute multiple marketing campaigns to get your product into the eyes of billions of people.

¿Cómo funciona la API de WhatsApp Business?

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WhatsApp Business API conversations are divided into two categories that are priced differently:

  • User-initiated, such as customer service and general support inquiries.
  • Initiated by companies, such as post-purchase notifications.

Todas las conversaciones se miden en incrementos de 24 horas, o «sesiones», que comienzan cada vez que se entrega el primer mensaje de una empresa. El primer mensaje puede ser iniciado por la empresa o una respuesta empresarial dentro de las 24 horas posteriores a un mensaje de usuario (iniciado por el usuario).

A user is defined as the person or entity with whom the company is sending messages.

The first 1,000 conversations each month will be free, so your company can start using the API without having to pay. Each WABA gets 1,000 free conversations (If you have multiple numbers tied to the WABA account the 1,000 conversations are spread across all numbers). Free level conversations can be initiated by the company or by the user.

Conversations will not be charged when users send messages to businesses via buttons on ads they click on WhatsApp or a Facebook Page Call to Action. These free Facebook initiated conversations can only be initiated by the user. Only the first conversation starting from the point of entry is free. Subsequent conversations with the user are charged. Standard pricing will be applied to advertisements clicked on WhatsApp. The conversation that starts from the ad is free, but not the ad itself.

As of February 1, 2022, WhatsApp changed the conversation-based pricing model. Businesses will be charged per conversation, which includes all messages delivered within a 24-hour period.

Benefits Node Analytics - WhatsApp WABA

whatsapp-waba

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Sending interactive messages

The following messages are considered interactive:

Messages that include a menu of up to 10 options. This type of message provides a simpler and more consistent way for users to make a selection when interacting with a company.

Messages that include up to 3 options; each option is a button. This type of message provides a faster way for users to make a menu selection when interacting with a company. Responsive buttons have the same user experience as interactive templates with buttons.

Messages that include a menu of up to 10 options. This type of message provides a simpler and more consistent way for users to make a selection when interacting with a company.

Messages that include up to 3 options; each option is a button. This type of message provides a faster way for users to make a menu selection when interacting with a company. Responsive buttons have the same user experience as interactive templates with buttons.

Messages with a single product item from the company's inventory. See Sharing products with customers for more information.

Messages containing a selection of up to 30 items from a company's inventory. See Sharing products with customers for more information.

Within the manager you can send stickers.

They can display and share your products and services with customers so they can search for items and add them to a cart without leaving the chat.

Provide information verified by Facebook of your business to the customer, such as a description of your business, address, website and email, your business should follow several steps to be able to have this verification so the customer can notice it in your business profile.

You will be able to send notifications without the risk of your number being blocked.

You will be able to send marketing, and customer response interactions can be monitored from the manager.

Faster responses to customers, the dispatch time of each message is milliseconds.

The availability of the API is 98%, this connection does not depend on physical phones but on a direct connection to WhatsApp through a server.

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¿Por qué es importante
la Omnichannel?

  • Conecta tus canales de mensajería instantánea preferidos en una misma bandeja.
  • Mejora la experiencia del cliente.
  • Consulta historial de conversaciones.
  • Mide la eficiencia de tu personal.
  • Escala conversaciones a agentes especializados.
  • Automatiza conversaciones con nuestros bots personalizados.
  • Monitorea la gestión de tus asesores.
  • Genera información indispensable para tu negocio.
  • Conéctate desde cualquier parte con la App móvil.
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