In each product we combine innovation, quality techniques and a passion for technology, to help you grow your business, automate processes and increase your productivity through systematization.
ES Integra tus canales favoritos con una estrategia completa de comunicación que mejora tu atención y la experiencia del cliente.
Entrena tu Chatbot estratégicamente en lo que tu cliente quiere saber o los problemas que quiere resolver. Con la recopilación de datos relevantes, consigues atender a tus clientes de la manera más óptima.
Unifica todos tus canales de servicio al cliente o venta asistida, y homologa la calidad de atención.
Customer relationship management will be much more efficient and your processes more productive.
You will improve management in all your areas of customer service, purchasing processes and information analysis.
Your brand image will be consistent in the message no matter what communication channel is used.
You will have a better transversal organization of your communication channels (physical store, ecommerce, social networks, etc.).
It allows you to know in real time the purchase process of your prospects.
Real-time tracking will help to better understand the reason and purchase preferences of customers.
You will be able to include other marketing techniques, such as cross-selling and offers at the right time and place.
Great shopping experience guaranteed for your customer, which will help you earn their loyalty.
You will improve communication between your client and your company.
You will improve your sales conversion and lead retention.
Integrate the most popular communication channel and stay connected in real time.
Answer messages, comments and mentions, creating a direct communication channel with your customers.
Get ready to increase your traffic on the most popular social network, answering comments, messages and mention.
Receive mentions, start direct conversations with your customers and know the opinions they share.
Generate robots that allow you to meet the requirements of your customers.
Control the flow of calls, organize them strategically and improve customer care and service.
Put your website to work 24/7 by implementing live chats, build trust with your customers and reduce site abandonment.
Create campaigns, personalize your shipments, improve open rates, and wait for your customers to contact you.
Receive and send emails, create campaigns and get ready to increase your interactions.
WhatsApp Business is a private and secure platform for companies of all sizes that handle a high volume of messages, which will have end-to-end encryption that protects the privacy of customers.
WhatsApp Business API conversations are divided into two categories that are priced differently:
Todas las conversaciones se miden en incrementos de 24 horas, o «sesiones», que comienzan cada vez que se entrega el primer mensaje de una empresa. El primer mensaje puede ser iniciado por la empresa o una respuesta empresarial dentro de las 24 horas posteriores a un mensaje de usuario (iniciado por el usuario).
A user is defined as the person or entity with whom the company is sending messages.
The first 1,000 conversations each month will be free, so your company can start using the API without having to pay. Each WABA gets 1,000 free conversations (If you have multiple numbers tied to the WABA account the 1,000 conversations are spread across all numbers). Free level conversations can be initiated by the company or by the user.
Conversations will not be charged when users send messages to businesses via buttons on ads they click on WhatsApp or a Facebook Page Call to Action. These free Facebook initiated conversations can only be initiated by the user. Only the first conversation starting from the point of entry is free. Subsequent conversations with the user are charged. Standard pricing will be applied to advertisements clicked on WhatsApp. The conversation that starts from the ad is free, but not the ad itself.
As of February 1, 2022, WhatsApp changed the conversation-based pricing model. Businesses will be charged per conversation, which includes all messages delivered within a 24-hour period.
The following messages are considered interactive:
Messages that include a menu of up to 10 options. This type of message provides a simpler and more consistent way for users to make a selection when interacting with a company.
Messages that include up to 3 options; each option is a button. This type of message provides a faster way for users to make a menu selection when interacting with a company. Responsive buttons have the same user experience as interactive templates with buttons.
Messages that include a menu of up to 10 options. This type of message provides a simpler and more consistent way for users to make a selection when interacting with a company.
Messages that include up to 3 options; each option is a button. This type of message provides a faster way for users to make a menu selection when interacting with a company. Responsive buttons have the same user experience as interactive templates with buttons.
Messages with a single product item from the company's inventory. See Sharing products with customers for more information.
Messages containing a selection of up to 30 items from a company's inventory. See Sharing products with customers for more information.
Within the manager you can send stickers.
They can display and share your products and services with customers so they can search for items and add them to a cart without leaving the chat.
Provide information verified by Facebook of your business to the customer, such as a description of your business, address, website and email, your business should follow several steps to be able to have this verification so the customer can notice it in your business profile.
You will be able to send notifications without the risk of your number being blocked.
You will be able to send marketing, and customer response interactions can be monitored from the manager.
Faster responses to customers, the dispatch time of each message is milliseconds.
The availability of the API is 98%, this connection does not depend on physical phones but on a direct connection to WhatsApp through a server.
